Here's their latest reply to my email (which was addressed to a NAMED customer service representative): After trying the product for a few days, I decided to request a refund as the software was slowing down my computer (a 10-year-old Macbook) too much! It's been about three weeks now and after lots of going back-and-forth, they are still pretending that they can't track my information it would appear that they are basically using a delay tactic so they could avoid actually issuing a refund! I paid for a year of subscription with the knowledge that I would be entitled to a refund within 30 days in the event that I was not happy with the product.
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